For each HD clip you download you get two download links corresponding to two different files of the same video at different resolutions:

• URL number 1: High definition WMV-HD720 video (1280x720 pixels resolution @ 3200 kbps). This file can be played in any computer or HD-ready hardware, but its download will take a bit longer.
• URL number 2: Low definition WMV video (854x480 pixels @ 1000 kbps). This file is low size file that can be downloaded quickly, and it can be played in any computer.

(NOTE: This applies only to HD videos, our old 4:3 videos (volume 1 and 2) are offered in a single standard 4:3 wmv DV format.

In order to play a WMV-HD720 video, your computer should meet these minimum system requirements:

• 2.4 GHz Pentium 4 processor or equivalent
• 384 MB of RAM (Windows XP), 1 GB (Windows Vista)
• 64 MB video card

Download Here a HD720i FREE PREVIEW VIDEO to check if your computer is able to play HD1080i videos.
If your computer is not fast enough to play WMV-HD files, you can use the 'low' version of the file, or you can even convert the downloaded files to a lower resolution format using WMV to AVI MPEG DVD WMV Converter.

No. We don't use DRM system (Digital Rights Management). Once you download any of our clips,  you can play it without limits and you are free to play our videos on any computer or compatible system.

This may mean that your video download was incomplete, and you got only a partial file. Navigation is not possible when playing incomplete files. Perhaps the download got broken causing an incompleted file. Please download again the complete video, and be sure that the video size matched with the size displayed in its website.

Also, the use of download accelerators, like FlashGet or JDownloader may issue partially downloaded files, due to the implementation of segmented download feature by using several parallel connections to the server. If you use a download manager, please deactivate 'Segmented Download' on the application settings, in order to avoid uncompleted downloads.

iPhone or iPad users can use VM Player HD is one of the best HD multimedia players for iPhone or iPad, which has simple and easy-to-use interface and supports a big range of different file formats, including WMV-HD.

For Mac users,VLC Media Player will play just about anything you can throw at it! Alternately you can try Flip4Mac WMV Components Both are free applications.

No. We have no plans to sell DVDs or tangible media. We are based in Spain, and overseas shipments will be slower than download the video from our server. It's also important to remember that DVD doesn't support High Definition (HD).

Once you download a clip you can burn them onto a blank DVD using any freeware DVD authoring application. DVD Flick works really well and is free, It can take your favourite clips stored on your computer and turn them into a playable DVD. However our downloadable videos have a higher resolution than DVD format supports. To get the best playback experience, play our videos connecting your computer to a HD-TV.

There may be several reasons:

• Your payment is still be processed: Please allow us a while to process your payment. Credit Card payments are usually processed in less than one hour, but in some cases credit card payment processing can take up to 8 hours.

• Bank account payments: All bank account payments have a delay of several business days until your payment has been confirmed and you get your downlad links.

• Emails received in the SPAM folder: Is a common issue that many users receive all our emails in their SPAM folder. Go to your 'spam' folder of your email client and mark our address as 'non-spam'.

• Checking the status of your order: Once your order has been completed, your can access to your download links in your account. ('My account' > 'Order history' > 'View order')

• Wrong typed email address: Be sure that you have typed your email address correctly during registration. To check it, go to 'your account > personal information'.

Send us an email and we'll be glad to assist you whenever you need additional help.

Browse our smoking video archive, and click 'ADD TO DOWNLOAD CARD'  for the videos you want to download. When finished click 'Check and Download!' (on the top of the right column) to proceed to checkout. Continue all the steps to login or create a new account and you will be taken  to our payment page. Once payment has been completed you will receive an email with your download links. Alternatively your download links will be available the 'My account' menu (you need to be logged in).

For each HD clip you download you get two download links corresponding to two different files of the same video at different resolutions:

• URL number 1: High definition WMV-HD720 video (1280x720 pixels resolution @ 3200 kbps). This file can be played in any computer or HD-ready hardware, but its download will take a bit longer.
• URL number 2: Low definition WMV video (854x480 pixels @ 1000 kbps). This file is low size file that can be downloaded quickly, and it can be played in any computer.

Your download links will be active for 120 hours (5 days), and you have 10 attempts to download each file. If you need extra attempts or extra time, don't hesitate to email us.

Your video download links will expire after 120 hours (5 days), and you have 10 attempts to download each video.

If you play your videos directly from the internet, you may waste your download attempts, so is highly recommended to play the videos from your computer hard disk. Please, save the videos to your hard disk first.

If you use a download accelerator (like JDownloader or FlashGet), the application may open several parallel connections to fragment the download, but expiring all your allowed download retries before the file gets fully downloaded. Be sure to deactivate 'Segmented Downloading' on your application settings before starting to download the files.

If you need extra attempts or extra time, don't hesitate to email us.

Sometimes the link we sent to your email is split into two lines by the email client. This will cause an invalid or expired link that redirects you to the homepage. If the link that you received in your email is reconstructed to one line, then it works perfectly. Just copy it and paste it in your browser and it will work.

Alternately, the complete link is also displayed in your order page. My account' > 'Order history' > 'View Order' . (Click here to access directly to your download links). If you have problems downloading, please email us.

I can't login as resistered customer: If after a password reset you are not able to login on our site, you should try to clear your cookies for our site. Follow this instructions to reset your browser for a specific site: http://www.wikihow.com/Clear-Your-Browser%27s-Cookies After cleaning your old cookies, you will be able to login successfuly.

If this doesn't works, folow the steps below to enable javascript and cookies in your browser.

Videos are not added to download cart / I'm unable to create an account: If It's highly likely your internet browser or firewall may not be fully optimized with standard php scripts, let's check some of your internet browser settings:

1. Enable javascript in your browser. Click here to learn how.

2. If your firewall security is set to "high", try to decrease this value to "medium", or add smokingsweeties.com to your browser's list of allowed sites. Here are the instructions for how to add allowed sites in Microsoft Internet Explorer (IE):

1. Go to the "Tools" menu and select "Internet Options."
2. Click on the "Privacy" tab.
3. Click the "Sites..." button and type www.smokingsweeties.com in the "Address of Web site" section.
4. Click "Allow." and then click "OK."

3. Enable 'Accept Cookies' in your browser:

• On Firefox, go to 'Tools menu/Options/Security'.
• In MS-Explorer go to 'Tools/Options/Privacy/Advanced/ and disable 'automatic cookies admin', and enable 'accept session cookies'.

4. On a lot of cases, simply clearing your browser cache may solve your problems:

• On MS-Explorer 6: Tools menu, click Internet Options. The Internet Options box should open to the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache.
• On MS-Explorer 7, At the top of the screen, click on Tools >Internet Options (If you do not see the tools menu hold down the alt and t key on the keyboard), find the Temporary Internet Files section. Click on Delete. A Delete Browsing History window will appear. Click on the Delete Files... button. A verification screen will then come up. Click Yes to delete the files.
• On Firefox Click Tools and select Options.Click the Advanced icon and click the Network tab.Click Clear Now under the Cache section.

If nothing is working you can use our alternative videos page here: http://www.clips4sale.com/studio/ 14922

• Stop any other download applications that may interfere your download in order to get a higher bandwidth.
• Try to connect to a different Wifi network (like a public Wifi or your 3G). Some ISPS may trace a slow route to our server for limited time periods.
• If you have a fast connection and you have no access to other internet spots, and you are still experiencing unstable download speeds, please send us your server 'trace route' by email to look at  and to check where this is happening. To do this on a windows machine go to START -> RUN and type CMD then hit "OK". (On Vista type CMD in the Start/Search box) This will bring up the command prompt. In the command prompt type "tracer smokingsweeties.com". In Mac go to the terminal (HD -> APPLICATIONS -> UTILITIES -> Terminal) and type "traceroute smokingsweeties.com".
• Anytime that you need extra download time, or additional download attempts, please email us.

Yes. Simply send us an email from your login email account asking for a download links reactivation, stating your old order numbers. You'll get a 120 hours (5 days) grace period to download your videos again.

We always have an immediate response for any issue. On some cases our support-answers were undelivered because the user email server was rejecting our emails as spam.

If you feel that your questions are unanswered, please check your spam folder or resend your questions from a different email account,so we'll deliver our support emails to your secondary email.

We have our own secure credit card terminal, and alternately we use CCBill. Additionally you can use Western Union, Bank Transfer, check or sending money by selecting the 'postal payment' during checkout. 

As a third option we have a secondary store at www.clips4sale.com/studio/14922.

No, PayPal has considered our contents as adult contents, and accepting payments from them will violate their 'Acceptable Use Policies'.

Our trading name will appear as 'GENIUS ST0RE' (0=O, so Google will never target to this page to protect your privacy in your transactions.)

Add some videos to your download cart, and click on 'Download Cart'. Find a box located below your order, near the Total Price, and type your coupon code there. Click on 'Apply Changes' to validate your coupon.